Refund Policy
RETURNS
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition as received
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It must include original packaging and tags
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Proof of purchase is required
To start a return, contact us at: contact.memoods@gmail.com
Returns must be sent to:
Calle Compositor Facundo Viña 43
Valladolid, VA, 47014
Spain
Items returned without prior approval will not be accepted.
DAMAGES & ISSUES
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
NON-RETURNABLE ITEMS
We do not accept returns for:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items
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Hazardous materials
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Sale items
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Gift cards
If you have any doubts, contact us before purchasing.
EXCHANGES
To exchange an item, return the original product and place a new order once your return is approved.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If your order is shipped within the European Union, you have the right to cancel or return your order within 3 days, without providing a reason.
The item must be:
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Unused
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In original packaging
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With proof of purchase
REFUNDS
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
If more than 15 business days have passed since approval, contact us at contact.memoods@gmail.com
CONTACT
For any questions regarding returns or refunds:
Email: contact.memoods@gmail.com